Shipping policy
Applies to all orders shipped within the United States. Rates, handling times and delivery windows are written out here in full so that nothing about the cost of getting an order to you appears for the first time at checkout.
Where we ship
We ship to all fifty US states, the District of Columbia, and US territories served by USPS. Orders to PO boxes and APO/FPO addresses travel by USPS only, and Expedited and Overnight services are not available to those addresses.
We do not ship internationally and we cannot ship to freight forwarders or package consolidation services. If an order is placed for such an address we will email you and refund it in full rather than ship a parcel we cannot support.
Handling time
Orders are packed at our Branchburg, New Jersey warehouse within one to two business days of payment clearing. Orders placed on a Saturday or Sunday begin processing the following Monday, and orders placed on a US public holiday begin processing the next business day.
Handling time is separate from the carrier transit time. Both are already added together in the delivery date range shown on the product page and at every step of checkout.
Rates and free shipping
Standard (USPS Ground Advantage) is $5.95 and takes 3-5 business days. Expedited (UPS 2nd Day Air) is $12.95 and takes 2 business days. Overnight (UPS Next Day Air) is $28.50 and arrives the next business day when the order is placed before 1:00 PM Eastern.
Standard shipping is free on merchandise subtotals over $49. The threshold is measured on the merchandise subtotal after any discounts and before tax. If a return drops an order below $49, the shipping we absorbed is deducted from the refund, and we tell you the exact amount before the return is processed.
Delivery estimates and tracking
Every product page and every checkout step shows a date range rather than a single day, because a single day would be a guess dressed up as a promise. Carrier delays during holidays and severe weather are outside our control, and we will never charge you a second time for a late delivery.
A tracking number is emailed on the day the parcel leaves the warehouse. Because this site has no customer accounts, that email is where your tracking lives - keep it along with your order number.
Address problems, lost and damaged parcels
Check your address before placing the order. If you spot a mistake, email studykitchen.amz@gmail.com with your order number straight away and we will correct it if the parcel has not been packed. A parcel returned to us as undeliverable is refunded less the outbound shipping cost.
If tracking shows no movement for seven business days, or a parcel is marked delivered and is not there, write to us and we will open a carrier trace and send a replacement or refund without waiting for the outcome. Items damaged in transit are replaced or refunded on receipt of a photo, with no return shipment required.